Coronavirus (COVID-19)

Both flexi chimney rod production and FedEx or ParcelForce International courier deliveries, to the USA & Canada, continue as normal.
Please contact me if you have any questions about making your  order.
Keep safe.

Regarding the delivery of your order:
At this time FedEx have no suspension of service notices from the U.K. to either the U.S.A. or Canada.

Service impact related to COVID-19 Coronavirus (as of March 24th, 2020)

Safety above all during COVID-19

We are continuing to operate to and within impacted areas as local conditions and restrictions allow. Due to the dynamic

nature of the situation, quoted transit times, and pickup and delivery service availability may be subject to change

without notice. Please check our Service News for the latest updates.

FedEx Express Money-Back Guarantee

The impact of COVID-19 is causing local, state, and national governments in Europe and around the world to issue work

and travel restrictions on a daily basis, which are impacting our ability to meet our high standards of service.

As a result, we have made the decision to suspend our money-back guarantee for all FedEx Express services, effective

immediately until further notice.

FedEx Express is playing a crucial role in the global supply chain and connecting the world during this critical time, and

we will continue operating as government restrictions and regulations allow.

No signature required for delivery

Please be assured that we are taking necessary precautions in affected areas as per the guidelines of local authorities.

For the safety and wellbeing of our couriers and our customers, our couriers will now only seek a verbal confirmation of

delivery. This means that your recipients will not be asked to sign for deliveries, until further notice.

If there is any conflict between the guidelines in this document and the instructions and requirements issued by local

authorities or procedures in alignment with recommendations from local authorities, the instructions,

Regarding packaging your order:

The flexi rods will be spray/wiped down with diluted bleach solution and packaged by one person only.

Obviously, due to the handling of the outer packaging by the delivery couriers, once you unpack the rods you should thoroughly wash your hands anyway.

Your guarantee:

 If for any reason I am unable to complete your order (e.g. Parcelforce Depot is closed) I will refund 100% of your payment and contact you immediately to update you.

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